Frequently Asked Questions

Q: Are your perfumes authentic?

A: Yes, we guarantee 100% authentic perfumes. All our products are sourced directly from authorized distributors and brand representatives.

Q: Do you deliver nationwide?

A: Yes, we offer fast and reliable delivery to all locations across Kenya. Delivery times vary by location, typically 1-3 business days.

Q: What payment methods do you accept?

A: We accept M-Pesa (Paybill: 0742783907), bank transfers, and card payments via our secure payment gateway.

Q: What is your return policy?

A: We accept returns within 7 days of delivery for unopened and unused products in their original packaging. Please contact us to initiate a return.

Q: How can I track my order?

A: Once your order is dispatched, you will receive a tracking number via SMS and email to track your delivery status.

Q: Do you have a physical store?

A: Yes, we are located at Shop F5, Superior Centre, Kimathi Street, Nairobi CBD. Visit us during business hours.

Still have questions?

Contact us at 0742783907 or visit our store in Nairobi CBD